What you will do
- Get up to speed on current processes and environments.
- Assist in the creation of proper guidelines in regard to priority.
- Help to document and clearly define the tasks to be performed by the team.
- Identify and remove blockers that may affect the support team's performance.
- Set up escalation lines.
- Pave the road for easier and more successful onboarding.
- Clearly Identify any missed/changed technical need of the project.
- Provide regular updates on meetings on the evolution of the team.
- Generate and track standard metrics such as MTTR, MTTD, Response time, Incident Volumen, etc.
Must haves
- Hands-on PM experience with support teams, ideally with multiple locations
- Go-getter and result-oriented attitude
- Full-scale project management (from strategy development to reporting)
- The desire and motivation to follow new technologies, trends, and best practices
- Advanced/Upper-Intermediate English
- Experience with planning, work tracking, requirements elicitation and other PM activities
Nice to haves
- Solid understanding of Kanban Method
- Certified Scrum Master (CSM), PMI (CAPM, PMI-ACP) or other PM and Agile-related certifications
- Previous experience as a Business Analyst and/or QA and/or Account Manager
- People management experience – mentoring technical team members
The benefits of joining us
- Professional growth
Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
- Competitive compensation
We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
- A selection of exciting projects
Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
- Flextime
Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
Job Types: Full-time, Contract
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