Are you a customer-focused individual who enjoys providing exceptional service? Do you thrive in a fast-paced environment and possess excellent communication skills? If so, we have an exciting opportunity for you as a Sales and Support Representative in our daytime shifts!
About Us
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We're a recently funded and rapidly growing global technology company that helps trade professionals (general contractors, plumbers, electricians) start, run, and grow their small businesses.As a Sales and Support Representative, you will play a crucial role in ensuring customer satisfaction by responding to sales and support inquiries promptly and effectively. Your responsibilities include:
- Respond to sales inquiries from potential customers, providing information about our products and services, and assisting them in making purchasing decisions.
- Address customer support inquiries, troubleshooting issues, and providing solutions to ensure a positive customer experience.
- Interact with customers via phone, chat, and email, delivering timely and accurate responses to their queries.
- Collaborate with cross-functional teams to resolve complex customer issues or escalate them to the appropriate department when necessary.
- Maintain accurate and up-to-date records of customer interactions and transactions in our CRM system.
- Identify opportunities to upsell or cross-sell products and services based on customer needs and preferences.
- Stay informed about our products, features, and industry trends to provide accurate and relevant information to customers.
- A working computer that you're comfortable using for business purposes.
- A quiet work environment with fast, stable internet suitable for VoIP conversations.
- Excellent spoken and written communication skills in English (C1 or better).
- Prior experience in customer service, sales, or a related field is preferred.
- Ability to work independently and efficiently in a remote environment, with minimal supervision.
- Availability to work during US Central Time evenings and weekends.
- Proficiency in using computers and web-based applications for sales and support purposes.
- Strong problem-solving and decision-making skills to handle customer inquiries effectively.
- Outstanding interpersonal skills, with the ability to build rapport and establish positive relationships with customers.
- Attention to detail and accuracy in managing customer information and processing orders.
- Ability to multitask and prioritize effectively in a fast-paced environment.
We care about our team. We believe that work-life balance is incredibly important and will work with you to find a schedule and workload that meets your needs.
We care about our culture. Everyone on our team is honest, hardworking, and easy to get along with. We keep work simple: have a positive attitude and get your work done.
We want you to grow. We pay competitive wages, provide career counseling and opportunities for professional development, and subsidize or pay for training programs.
Want something specific? Let us know. Every team member is different, so we'll strive to meet you where you're at. Depending on your specific needs, we can subsidize or pay for coworking space, internet access, and specific hardware or software that helps you be better at your job.
Things to Consider
Not every job is a good fit for every person. Here are some things to consider about this role:
- We’re a small team and you’ll be working remotely. You’ll always find support when you need it, but we expect you to work well independently.
- You’re going to be asked to do tasks that fall outside this job description. When challenges arise, we depend on every team member to come together to help overcome them.
- You're going to need to learn and try new things. You should be comfortable with trial and error and be resilient to mistakes and temporary failures. We’re OK with rolling with the punches; you should be too.
We want to be sure this role is fulfilling for you, value-adding for the business, and fun for everybody. These are the steps in our mutual interview:
- Apply for the position using your resume, if available.
- Next, we'll email you an invitation to complete a brief questionnaire (~10 min).
- If we're a good fit, we'll invite you to complete a skill-based project or assessment. This typically takes 60-90 minutes and we'll pay you for your time.
- And if that goes well, we'll schedule you for a video interview with members of our team!
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Related Departments: Operations, Customer Support, Customer Success, Customer Service, Sales, Business Development, Partnerships
\#Remote #Remote-Friendly #LI-Remote
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