About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
We are looking for a bilingual (Spanish & English) representative to deliver world-class customer support and build customer satisfaction
Job Summary
Agents provide assistance to technicians, who ask for assistance during printers repairs. It is 70% chats and tickets and 30% incoming calls.
Primary Job Responsibilities
Skills/Knowledge/Abilities
Education
Experience Target
Specialized Certifications
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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We are looking for a bilingual (Spanish & English) representative to deliver world-class customer support and build customer satisfaction
Job Summary
Agents provide assistance to technicians, who ask for assistance during printers repairs. It is 70% chats and tickets and 30% incoming calls.
- Special account: provides tech support to corporate users. It manages tickets and incoming calls. Every new hire starts in this LOB
- Chats- emails: assistance to customers and corporate users.
- Predictive: handles predictive alerts reflected in the system. It is 100% tickets. Only for teniors.
Primary Job Responsibilities
- Answer incoming calls or chats for Tech Support and taking chats and emails on the International LOB. and Customer Service requests. Provide a high level of professional and competent service assistance.
- Manage inbound and outbound calls, chats and tickets.
- Effectively communicates resolution to customer issues, summarize ideas and provide concise answers.
Skills/Knowledge/Abilities
Education
Experience Target
Specialized Certifications
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